Last year, Taipei County Government employed a web analytics software independently researched and developed in Taiwan, but it proved difficult to use. Unable to perform highly specific website analysis, it sorely lacked efficiency, needing manual copy-paste operations to produce charts and data for each individual department. Taipei County Government's 43 websites integrated their original "single sign-on"system with WebNibbler's multi-site analysis and unique user access control, allowing members of each local office to sign on with the previous system to connect to WebNibbler. They now effortlessly acquire related website information and statistical analysis from every branch at any time. Taipei County Government plans to expand WebNibbler's analysis range to 100 websites next year. In addition, WebNibbler's patented technology solved the old system's inability to analyze the SSL encryption used by Taipei County e-Service center (https://e-service.tpc.gov.tw).

Taipei County Government announces information to the public through its websites, and offers rich and convenient e-services such as welfare benefits, household registration, tax administration, etc. It is very optimistic about its investment on the websites, values the importance of site management, and hopes to accurately monitor its website activities to better provide the public with convenient services. Thus, after composite estimation, Taipei County Government has decided to employ WebNibbler as its web analytics tool. It predicts that WebNibbler will deliver significant information regarding the public's favorite e-services and applications. WebNibbler's reliable analysis data helps Taipei County Government plan the most effective way to understand and respond to public demand. WebNibbler is a full-featured web analytics solution for enterprises to track their website usages and analyze their customer activities. With its unique data collection technologies and powerful visitor segmentation features, WebNibbler gives enterprises the insights into their website performance, marketing strategy, customer behavior, and e-business efficiency.